OVERVIEW
On checkout - You choose the FLAT RATE delivery service that suits you. Starting from a low $199, incl. GST is automatically added at the end of the check-out process
- Standard Rate: $199
- Priority Service - Jump the Queue: $250
- Express Service - Order must fit into 5KG Satchel bag: $29.70
- Pick Up: Free
Additional surcharges may apply when choosing an individual product, this depends on if the product is a:
- Bulky Item
- Heavy item
- Non standard courier serviced locations (as defined by our preferred couriers)
- Remote location: Remote areas include WA, NT, TAS and some non-metro areas of VIC, SA, QLD, ACT, NSW - These areas are dictated by the freight companies standard service area charter.
- We do not ship to PO Boxes if the goods do not fit into the standard Australia Post Regular Satchels.
Please select the correct surcharge on the respective product pages via the drop down box. We will contact you on receipt of your order, should you be required to pay any additional delivery charges. If you wish not to pay the extra freight as required the order will be refunded in total.
COURIERS
Please be aware that couriers will not call before or at the time of delivery.
The customer is required to have an instruction to leave the parcel or a calling card will be left for you to collect from the nearest depot. A second attempt at delivery will be at the cost of the customer.
DELIVERY FEES
97% of all orders made with CHAO LING only pay $199 INC GST for their complete order
The customer is required to have an instruction to leave the parcel or a calling card will be left for you to collect from the nearest depot. A second attempt at delivery will be at the cost of the customer.
NO IN-STORE ORDERING
Please note, all orders must be placed online.
To maintain our fast dispatch service, please place your order online before you come into the store. Once your order is ready for dispatch we will contact you - this will save you waiting around.
DELIVERY TIMES
Urgent Requirements Should Be Highlighted.
Freight is out of our control once it leaves our warehouse
Approximate delivery times once dispatch are:
| Brisbane | 1-10 working days |
| Townsville | 7-15 working days |
| Newcastle | 7-15 working days |
| Sydney Metro | 7-15 working days |
| Canberra Metro | 7-15 working days |
| Melbourne Metro | 7-15 working days |
| Adelaide Metro | 7-15 working days |
| Tasmania | 7-15 working days |
| Perth | 7-15 working days |
| Darwin | 7-15 working days |
Non Metro and remote locations 7-15 working days.